Frequently Asked Questions - Important
FAQ: Urgent Plumber
I have a plumbing emergency, what do I do?
What should you do when you discover a plumbing disaster? Safety first! If there is water anywhere close to electrical outlets or appliances, the immediate first step is to switch off the electricity at the power box. Then, attempt to minimise any more leaking or flooding.
If there is still water leaking, turn off the tap to the appliance or fixture if possible, or go straight to the main water valve for your property. If you’re unable to locate the water valve to turn off, then you may want to try turning on all the cold taps inside and outside your home to depressurise the system and reduce the leak.
Once that is sorted, give our team a ring, whatever the day or time is. We’ll be there promptly to resolve the problem.
While waiting for the plumber to arrive, remove any important possessions close to the leak, and wipe up any water or place a container to catch any drips. If you have turned the mains water off, switch off the heating for the hot water as well.
Help, I don’t know where the main water shutoff valve is!
The main shutoff valve is generally found on the boundary near the road, typically under a blue or black plastic cover. You may know it as a water toby, stopcock or isolated valve. Turning this off can protect your property from more flooding or damage to the hot water cylinder.
Remember, a lot of appliances and fixtures have their own isolating taps also.